Terms & Conditions

Terms & Conditions

1. General Website Conditions and Scope

    The use of this website provided by Signature Embroidery Ltd (“SIGNATURE”) sets out Terms & Conditions of use of this website.
These Terms and Conditions should be read carefully and they may be from time to time amended, modified or replaced by other Terms and Conditions.
The Registered office of Signature Embroidery Ltd is at The Old Mill, Blisworth Hill Farm, Stoke Rd, Blisworth, Northants NN7 3DB (Company Number 12645773).  
Acceptance of these Terms & Conditions (by emailed confirmation of your quotation) will create a binding Contract.

2. Intellectual Property

   Brand names and contents of the SIGNATURE website my not be reproduced, sold or in any other way used without the prior written permission of SIGNATURE.
It is agreed (by emailed confirmation of your quotation) that you acquire no other rights or obligations from SIGNATURE other than as set out in this website and all patents, rights and licences are expressly excluded from any rights which you may obtain.

3. Capacity of Customers

    By clicking the “check box” at point of purchase you indicate that you are of contracting age (18 in England and Wales) and legally capable of entering into a binding Contract with SIGNATURE in respect of the goods or services ordered by you.

4. Consumer Rights and Liability in respect of Title and or Quality

    All products sold by SIGNATURE are covered by guarantee in respect of flaws in production or workmanship provided by the manufacturer which guarantee may vary from item to item. This guarantee will normally provide for replacement of faulty parts and does not affect statutory rights.
    No exchange of products will be given without the return of the original product or flawed part and these shall be excluded from the provisions of the guarantee (and not necessarily limited to the following) fair wear and tear, accidental damage caused by misuse, products being used otherwise than in accordance with instruction or design of the product, modification by the purchaser of the product.
    Title to all goods supplied by SIGNATURE shall remain with SIGNATURE until paid in full and SIGNATURE reserves to itself the right at all times to collect (if need be deconstructing) and removing equipment in the event of non payment in full. By placing this order you grant SIGNATURE reasonable Licence at all reasonable times to enter on to your premises to collect and/or deconstruct equipment as referred to in the immediately preceding sentence and under no circumstances will SIGNATURE be responsible in respect of losses or claims advanced by your own customers as a result of SIGNATURE exercising its rights as above.

5. No liability is accepted by SIGNATURE in respect of any damage caused to people or property if such is caused by a failure to follow installation or safety instructions or otherwise caused by misuse.

6. Distance Selling Regulations (DSR)

    The purchaser when buying “at distance” as defined by the above Regulations shall have the right to a “cooling off period” of 7 days from the date of receipt of the goods which are the substance of this Contract. The DSR does not however cover faulty or unpackaged or defectively packaged returned goods. In order to exercise your rights under the DSR, SIGNATURE require that they be notified within 7 days of receipt in writing (such not to include e-mail) that the goods are being rejected and the goods must remain in their original packaging and be undamaged and it should be noted that the DSR does not apply to any goods provided by SIGNATURE at your request that have been custom made

7. Cancellation.

    By authorising to proceed by email the customer will have been deemed to have given approval to proceed with the production of their personalised order. Where cancellation occurs prior to production, SIGNATURE reserves the right to charge the customer for work undertaken and materials used to prepare for such production. Any order which is in the production stage or through the production stage cannot be cancelled.

8. Returns

    If the Customer establishes to Signature’s reasonable satisfaction that there is a defect in the Products or there is some other failure by Signature in relation to the conformity of the Products with the Contract, then Signature shall, at its option and at its sole discretion and within a reasonable time:
        1.   refund the Customer or replace such Products with products which are in all respects in accordance with the order; or
        2.   issue a credit note to the Customer in respect of the whole or part of the price of such Products (and reasonable costs incurred by the Customer returning such Products) as appropriate having taken back such Products. The liability of Signature under this Condition shall in no event exceed the purchase price of such Products and the reasonable postage /delivery costs incurred by the Customer returning the defective Products; and performance of any one of the above options shall constitute an entire discharge of Signature’s liability.

    This Condition shall not apply unless the Customer:
       - notifies Signature of the alleged defect within 14 days of receipt of the Product/s; and
        -  affords Signature a reasonable opportunity to inspect the relevant Products.

    If Signature elects to replace the Products pursuant to this Condition, it shall deliver the replacement Products to the Customer at its own expense at the address to which the defective Products were delivered. Such delivery will be made only after the Customer has returned the defective Products to Signature. The legal title to the defective Products which are being replaced shall (if it has vested in the Customer) re-vest in Signature and the Customer shall make any arrangements as may be necessary to deliver up to Signature the defective Products which are being replaced by Signature.

    Signature shall be under no liability under the warranty in this Condition:
        in respect of any defect arising from wilful damage, negligence, abnormal storage conditions, failure to follow Signature’s or the manufacturer’s instructions whichever is
appropriate (whether oral or in writing); or
        if the total price for the Products has not been paid by the due date for payment; or
        in respect of any type of defect or damage specifically excluded by Signature by notice in writing; or
        if the Customer makes any further use of the Products after giving notice in accordance with this Condition; or
        if the Products are not returned with the original relevant delivery documentation and in their original packaging.

9. Data and Privacy Protection

    It is agreed that for the collection, use and processing of identifiable but personal data that SIGNATURE shall comply with applicable Laws on data and privacy protection on the SIGNATURE website or otherwise

10. Description of Goods

    Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions and colours may vary from those shown on the website.

11. Disclaimer

    In respect of any liability which is found by a Court or appropriate jurisdiction to be the liability of SIGNATURE no further liability is accepted in respect of consequential damage at any time.

12. Third Party Rights


It is agreed that no party who is a third party to this Agreement shall be entitled to exercise any of the rights set out herein and this Agreement is reached under the provisions of the Contract (Rights of Third Parties) Act 1999

13. Disputes
Any disputes between the parties shall be resolved in the Courts of England of Wales

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